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Privacy Policy

Last Updated: 1 November 2026

WebPro Developers Private Limited (“WebPro”, “we”, “us”, or “our”) respects your privacy and is committed to protecting personal information that we collect and process through our website, professional services, communication channels, and software products, including WebPro CRM.

This Privacy Policy explains what information we may collect, how we use it, when it may be shared, how we protect it, and the choices available to you.

By using our website, communicating with us, engaging our professional services, creating an account, or using WebPro CRM or another WebPro product, you acknowledge the practices described in this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to information collected through:

  • the WebPro Developers website;
  • contact forms and enquiry forms;
  • email;
  • telephone;
  • WhatsApp and other communication channels;
  • professional service engagements;
  • WebPro CRM;
  • WebPro-hosted software or subscription products;
  • account registration and authentication;
  • billing and subscription processes;
  • customer support;
  • analytics and technical monitoring.

Separate commercial agreements or product-specific terms may also apply to particular services.

2. Information We May Collect

Depending on how you interact with WebPro, we may collect the following categories of information.

A. Contact and Identity Information

This may include:

  • full name;
  • business or organization name;
  • email address;
  • telephone or mobile number;
  • job title or role;
  • country, state, city, or location information;
  • communication preferences.

B. Account Information

When you create or use an account for WebPro CRM or another software service, we may collect:

  • account name;
  • email address;
  • authentication information;
  • organization or workspace information;
  • user role and permissions;
  • account status;
  • email verification status;
  • security and authentication records;
  • login and session information.

Passwords are stored using appropriate security protections and are not intended to be stored in readable plain-text form.

C. Billing and Tax Information

When you purchase a subscription or paid service, we may collect:

  • legal business name;
  • billing contact name;
  • billing email and telephone number;
  • billing address;
  • country and state;
  • postal code;
  • GST registration status;
  • GSTIN, where applicable;
  • place of supply;
  • selected plan;
  • subscription status;
  • invoice information;
  • transaction and payment status.

We may receive transaction identifiers and payment status information from payment providers such as Razorpay.

Sensitive payment credentials such as complete card details, banking credentials, UPI PINs, or similar payment authentication information are generally handled directly by the payment provider and are not intended to be stored by WebPro.

D. Professional Service Information

When you engage WebPro for development, marketing, consulting, hosting, maintenance, automation, or related services, we may receive information such as:

  • project requirements;
  • website or application content;
  • business documents;
  • branding materials;
  • technical information;
  • account or platform access provided for service delivery;
  • project communications;
  • support information;
  • approvals and feedback.

We use this information only as reasonably necessary to provide the agreed services.

3. WebPro CRM and Customer Workspace Data

Customers using WebPro CRM may enter business information into their organization workspace.

This information may include:

  • leads;
  • contacts;
  • companies;
  • customer information;
  • deals;
  • sales opportunities;
  • tasks;
  • notes;
  • follow-ups;
  • communication records;
  • uploaded files or attachments;
  • sales pipeline information;
  • other business records entered by authorized users.

Customer Control of CRM Data

The customer organization controls the business data it chooses to enter into its WebPro CRM workspace.

WebPro does not claim ownership of customer business data merely because that information is stored or processed through WebPro CRM.

Customers are responsible for ensuring that they have the appropriate lawful basis, permission, consent, or authority to collect and process personal information that they enter into their CRM workspace.

WebPro’s Role

WebPro processes customer workspace data as necessary to:

  • provide the CRM service;
  • store and retrieve customer records;
  • operate product features;
  • maintain security;
  • provide technical support;
  • prevent abuse;
  • maintain backups;
  • troubleshoot technical problems;
  • comply with applicable legal obligations.

We do not use a customer’s private CRM lead or contact database for unrelated marketing by WebPro.

4. Information Collected Automatically

When you access our website or software products, certain technical information may be collected automatically.

This may include:

  • IP address;
  • browser type;
  • device type;
  • operating system;
  • date and time of access;
  • referring pages;
  • pages visited;
  • session information;
  • application logs;
  • error logs;
  • security events;
  • approximate geographic information derived from network information;
  • performance and usage information.

This information may be used for security, fraud prevention, diagnostics, analytics, service improvement, and technical operations.

5. How We Use Information

We may use information for purposes including:

  • responding to enquiries;
  • providing requested services;
  • creating and managing accounts;
  • operating WebPro CRM;
  • creating and managing organization workspaces;
  • authenticating users;
  • protecting account security;
  • processing subscription purchases;
  • managing recurring billing;
  • generating invoices;
  • calculating applicable GST;
  • providing customer support;
  • maintaining service records;
  • delivering transactional emails and notifications;
  • managing projects;
  • communicating about service delivery;
  • improving our website, products, and services;
  • monitoring product performance;
  • preventing fraud and unauthorized access;
  • investigating security incidents;
  • complying with applicable legal, regulatory, tax, and accounting obligations.

Where appropriate, we may also use contact information to send marketing or promotional communications.

You may opt out of marketing communications where an opt-out mechanism is provided.

Transactional, security, billing, account, and service-related communications may still be sent when necessary to operate a service you use.

6. WebPro CRM Email and Service Notifications

WebPro CRM may send emails or other service notifications relating to:

  • account verification;
  • login and security events;
  • workspace invitations;
  • subscription status;
  • payment status;
  • invoices;
  • customer support;
  • follow-up reminders;
  • product or account administration.

These operational communications are different from promotional marketing communications and may be necessary for proper use of the service.

7. WhatsApp Communications

WebPro may use WhatsApp or WhatsApp Business services to communicate with customers, prospects, and users.

If you contact us through WhatsApp or provide your telephone number for WhatsApp communication, we may use the channel for:

  • responding to enquiries;
  • customer support;
  • project communication;
  • appointment or service updates;
  • transactional notifications;
  • other communications reasonably connected with your relationship with WebPro.

Messages sent through WhatsApp may also be processed by Meta or its service providers according to their own terms and privacy practices.

We recommend that you do not send highly sensitive information through WhatsApp unless necessary and appropriate.

8. Payments and Razorpay

WebPro may use third-party payment providers such as Razorpay to process subscription and service payments.

When you complete a payment or recurring-payment authorization, the payment provider may collect and process information required to complete the transaction.

WebPro may receive information such as:

  • payment identifier;
  • subscription identifier;
  • transaction status;
  • payment amount;
  • payment currency;
  • payment date;
  • limited customer information;
  • failure or processing status.

We use this information for billing, subscription management, reconciliation, fraud prevention, customer support, and invoice generation.

Payment providers process payment information according to their own terms, privacy policies, and security practices.

9. Cookies and Similar Technologies

Our website and applications may use cookies or similar technologies for:

  • essential website functionality;
  • authentication;
  • session management;
  • security;
  • remembering preferences;
  • analytics;
  • performance monitoring;
  • marketing measurement, where applicable.

Some cookies may be necessary for websites or software services to function correctly.

You may be able to control non-essential cookies through your browser or available consent controls.

Disabling certain cookies may affect the operation of some website or application features.

10. Analytics and Advertising Technologies

WebPro may use analytics, advertising, conversion measurement, or similar tools to understand website usage and measure marketing performance.

These services may collect information such as:

  • page visits;
  • referral information;
  • browser or device characteristics;
  • advertising interactions;
  • conversion activity;
  • approximate location;
  • cookie or similar identifiers.

Where required, these technologies will be used subject to applicable consent requirements.

11. How We Share Information

WebPro does not sell personal information to advertisers.

We may share information with third parties only where reasonably necessary for legitimate business, service, security, or legal purposes.

Recipients may include:

Service Providers

Companies that help us provide our services, such as:

  • cloud hosting providers;
  • server and infrastructure providers;
  • payment processors;
  • email delivery providers;
  • analytics providers;
  • communication providers;
  • security services;
  • backup providers;
  • technical support systems.

Technology and Platform Providers

Depending on the services used, information may be processed by platforms such as:

  • Razorpay;
  • Meta / WhatsApp;
  • Google;
  • hosting or cloud infrastructure providers;
  • email service providers;
  • Shopify;
  • WordPress;
  • other platforms or integrations selected by WebPro or the customer.

Professional Advisers

We may disclose information where reasonably necessary to accountants, auditors, legal advisers, consultants, or other professional service providers.

Legal and Regulatory Authorities

Information may be disclosed where required to:

  • comply with law;
  • respond to a lawful request;
  • enforce agreements;
  • protect WebPro, customers, users, or others;
  • investigate fraud, abuse, or security incidents.

12. Customer-Selected Integrations

WebPro CRM or other WebPro services may allow customers to connect third-party applications, services, or integrations.

When a customer enables an integration, certain customer data may be transmitted to or received from that third party according to the customer’s configuration.

Customers should review the privacy and security practices of any third-party integrations they choose to use.

WebPro is not responsible for the independent privacy practices of third-party services outside our control.

13. Data Security

We use reasonable technical and organizational measures intended to protect information against unauthorized access, disclosure, alteration, loss, or misuse.

Measures may include, where appropriate:

  • access controls;
  • role-based permissions;
  • secure authentication;
  • password hashing;
  • encrypted connections;
  • server security controls;
  • database access restrictions;
  • audit logging;
  • backups;
  • security monitoring;
  • restricted administrative access;
  • software updates and security maintenance.

No internet-based system can be guaranteed to be completely secure.

Customers are also responsible for securing their own devices, accounts, passwords, authentication methods, and authorized users.

14. Data Retention

We retain information for as long as reasonably necessary for:

  • providing services;
  • maintaining customer accounts;
  • operating subscriptions;
  • completing projects;
  • maintaining security;
  • resolving disputes;
  • complying with tax, accounting, legal, or regulatory requirements;
  • maintaining legitimate business records.

Different categories of information may have different retention periods.

Customer CRM data may remain available while the relevant workspace or subscription remains active.

After cancellation or termination, information may be retained for a reasonable period for backup, recovery, security, compliance, billing, dispute-resolution, or legal purposes before being deleted or anonymized where appropriate.

Backup copies may remain temporarily after active records have been removed.

15. Data Accuracy

Customers and users are responsible for providing accurate information.

You may update certain account or billing information through available product settings or by contacting WebPro.

Some billing, tax, payment, invoice, or historical records may need to remain unchanged for accounting, legal, audit, or security reasons.

16. Your Privacy Rights and Choices

Subject to applicable law and the nature of your relationship with WebPro, you may have the right to:

  • request information about personal data we hold about you;
  • request correction of inaccurate information;
  • request deletion of certain information;
  • withdraw consent where processing depends on consent;
  • object to or restrict certain processing;
  • opt out of promotional communications;
  • request assistance regarding your privacy concerns.

Some requests may be limited where information must be retained for:

  • legal compliance;
  • tax or accounting obligations;
  • contractual obligations;
  • fraud prevention;
  • security;
  • dispute resolution;
  • legitimate business records.

We may need to verify your identity before fulfilling certain requests.

17. CRM Data Subject Requests

If your personal information appears inside a WebPro CRM workspace belonging to one of our customers, that customer organization may be primarily responsible for deciding how that information is used.

For example, if a business using WebPro CRM stores your contact details as one of its leads or customers, privacy requests relating to that business relationship should generally be directed to that organization first.

WebPro may assist our customer where reasonably necessary to respond to valid privacy requests concerning data stored in its workspace.

18. International Service Providers

Some technology providers used by WebPro may operate infrastructure or process information outside your state or country.

Where information is processed through such providers, we take reasonable steps to use reputable services and appropriate contractual, security, or technical safeguards where applicable.

19. Children’s Privacy

Our professional services and WebPro CRM are intended for businesses and adults.

We do not knowingly offer WebPro CRM accounts directly to children.

If we become aware that personal information has been collected from a child in circumstances where appropriate authorization was required but not provided, we may take reasonable steps to remove it.

20. Business Transfers

If WebPro undergoes a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, information may be transferred as part of that transaction where permitted by law.

Any successor organization will be expected to handle applicable personal information consistently with relevant privacy obligations.

21. Links to Other Websites

Our website and products may contain links to external websites or services.

WebPro does not control the privacy practices of those third parties.

You should review the privacy policies of external websites before providing personal information to them.

22. Changes to This Privacy Policy

We may update this Privacy Policy when our products, services, technology, legal obligations, or business practices change.

The updated policy will be published on this page with a revised “Last Updated” date.

Where required by applicable law, we may provide additional notice regarding material changes.

23. Related Policies

This Privacy Policy should be read together with:

  • our Terms and Conditions;
  • our Recurring Payment Terms;
  • our Cancellation and Refund Policy;
  • any applicable service agreement, proposal, subscription confirmation, or project agreement.

24. Contact Us

If you have questions, privacy concerns, or requests regarding personal information, contact:

WebPro Developers Private Limited

Plot No. 390, Sector No. 27A
Opp. Mhalsakant School, PCNTDA
P.C.N.T., Pune, Maharashtra 411044
India

Email: info@webprodevelopers.com
Email: javed@webprodevelopers.com
Phone / WhatsApp: +91 9860984601
Website: https://webprodevelopers.com/

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