Last Updated: 1 November 2026
This Cancellation and Refund Policy applies to subscription-based products and services provided by WebPro Developers Private Limited (“WebPro”, “we”, “us”, or “our”), including WebPro CRM.
This policy should be read together with our Terms and Conditions, Privacy Policy, and Recurring Payment Terms.
1. Subscription Cancellation
Customers may request cancellation of an active WebPro CRM subscription or other eligible recurring service.
Cancellation prevents future recurring billing after the cancellation becomes effective.
Cancellation does not ordinarily reverse or refund payments that were successfully processed before the cancellation request.
2. How to Request Cancellation
Until an in-product self-service cancellation feature is made available, cancellation requests should be submitted to WebPro through an official support or billing channel.
Please include sufficient information for us to identify the relevant organization and subscription.
For security reasons, we may require verification that the request was submitted by an authorized administrator of the customer account.
3. Cancellation Effective Date
Where possible, cancellation will take effect before the next scheduled recurring billing cycle.
Customers are encouraged to submit cancellation requests sufficiently in advance of their next billing date.
If a recurring payment has already been successfully initiated or processed before the cancellation takes effect, that charge may not automatically be refundable.
4. Refunds for Subscription Payments
Subscription payments are generally non-refundable once the applicable subscription period has started and access to the service has been made available.
However, WebPro may review refund requests in circumstances such as:
- a duplicate payment;
- a payment processed due to a confirmed technical billing error;
- an incorrect amount charged by WebPro;
- a successful payment where the subscribed service could not be activated because of an issue attributable to WebPro; or
- another exceptional circumstance that WebPro determines reasonably justifies a refund.
Approval of one refund does not create an obligation to provide refunds in similar future circumstances.
5. Non-Refundable Situations
A refund will generally not be provided solely because:
- the customer changed their mind after purchasing the subscription;
- the customer did not use the service during the subscription period;
- the customer failed to cancel before the next recurring charge;
- the customer no longer requires the service;
- an employee or authorized account administrator purchased the subscription without obtaining the customer’s internal approval;
- the customer provided incorrect billing or account information;
- the customer experienced an issue caused by its own systems, internet connection, devices, third-party software, or integrations outside WebPro’s reasonable control.
Nothing in this policy limits any refund or remedy that must be provided under applicable law.
6. Duplicate or Incorrect Charges
If you believe you were charged more than once for the same billing period or were charged an incorrect amount, contact WebPro as soon as reasonably possible.
We will review our billing records and payment-provider information.
If we confirm that an incorrect or duplicate charge occurred, we may issue an appropriate refund or adjustment.
7. Failed, Pending, or Reversed Payments
A payment shown as pending, failed, reversed, or unsuccessful is not treated as a completed refundable payment unless funds were actually received and subsequently verified.
Where a bank or payment provider automatically reverses a transaction, no separate refund may be necessary.
8. Refund Processing
Approved refunds will ordinarily be returned through the original payment method where supported.
Processing timelines may depend on Razorpay, banks, card networks, UPI systems, or other payment providers.
After WebPro initiates an approved refund, the time required for the amount to appear in your account may be controlled by the relevant bank or payment provider.
9. GST and Invoice Adjustments
Where a refund affects an invoice or GST treatment, WebPro may issue any required accounting adjustment, credit documentation, or other record in accordance with applicable tax requirements.
The exact accounting treatment may depend on when the refund is processed and the nature of the transaction.
10. Onboarding or Implementation Fees
One-time onboarding, setup, implementation, customization, migration, consulting, development, training, or similar service fees are separate from recurring subscription fees unless expressly stated otherwise.
Once such work has commenced or resources have been allocated, those charges may be non-refundable except where WebPro agrees otherwise in writing or where applicable law requires a refund.
Any project-specific commercial agreement will take precedence for the services covered by that agreement.
11. Cancellation and Data Access
Cancellation of a subscription may affect future access to paid product functionality.
Any data-retention, export, deletion, or post-cancellation access arrangements will be governed by the applicable product terms and WebPro’s data-retention practices.
Customers should export any data they require before final account closure where an export option is available.
12. Chargebacks and Payment Disputes
If you believe a payment is incorrect, we encourage you to contact WebPro first so that we can investigate the issue.
Initiating an unauthorized chargeback or payment dispute for a valid service may result in the affected subscription or account being placed under review while the dispute is investigated.
This does not restrict any legal right you may have to dispute an unauthorized or incorrect transaction.
13. Changes to This Policy
WebPro may update this Cancellation and Refund Policy to reflect changes in our products, payment processes, business practices, or applicable requirements.
The latest version will be published on this page with its updated date.
14. Contact Us
For cancellation, refund, or billing questions, contact:
WebPro Developers Private Limited
Website: https://webprodevelopers.com/
Email: info@webprodevelopers.com